Hosted Files not visible in Open Remote

[Gabriela]

Files served on Mac G5 OS X 10.4 via FMS10 -

Remote open works fine inside the network on 3 Macs and 1 PC

Remote open works fine via VPN remotely from a Mac

Here's the issue:

We installed FM10 on a PC running Vista as a trial version and were able to connect via VPN to the hosted files. This week we uninstalled the FM10 trial version and installed a full licensed version, and now the hosted files do no longer show up in Remote Open window. (neither inside the network, not via VPN).

All other machines still connect fine. I've check the ports etc. I've made sure the user's permissions are correct. I don't know where else to look.

any help most appreciated.

[Steven H. Blackwell]

nd now the hosted files do no longer show up in Remote Open window

Bonjour installed? Port 5353 open?

Steven

[Gabriela]

Hi Steven,

Thanks for your reply. I wasn't aware of port 5454. Port 5003 is open on the server.

Also, Bonjour, should this be installed on the server or client machine, or both?

What's puzzling to me is that it's only this one PC which cannot connect, and nothing has changed other than we moved from FM10 trial version to FM10 full version.

Gabriela

[Steven H. Blackwell]

It's Port 5353.

Bonjour is how FileMaker Pro discovers the server hosting the files. If it is not installed aready the installer should have prompted you to do the install.

Steven

[Gabriela]

I now have the PC in question in-house and connected to the local internal network.

I've reinstalled FM 10, just to be sure. No firewall to go through. Bonjour is installed. Ports open. Yet this one machine does not show the files. As soon as I go to 'open remote' it instantly shows up all other computers on the network, but when clicking on the one with FM server, it does not show the files.

Any other ideas on what I need to check?

I'm at a loss.

[Steven H. Blackwell]

Do you happen to have encryption enabled on the Server? And what version of FileMaker Pro is on the workstation that is having this issue?

Steven

[IdealData]

Doesn't seem to make a lot of sense. It ran with FM10 TRIAL, but not with FM10 LICENSED?

Something else has changed - did Vista get an automatic update after the FM10 install?

[Gabriela]

Steven,

The workstation runs FM Pro 10. The server is FM 10 Server.

Yes, encryption was on. I've now switched that off and restarted the server. Files are still not showing up. By the way, I've also tried to connect to another local computer running a shared file via FM 8.5 and that file does not show up on the PC in question either.

Yes it is odd that it previously worked with the Trial Version. Somewhere along the lines somethings went missing, I just don't know what.

[Gabriela]

Yes, it's most likely that Vista was updated, as I believe it just does that automatically. I've just reinstalled Bonjour, but this has also not made any difference.

Gabriela

[IdealData]

Try this too

http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_adp.php?p_faqid=6995

[IdealData]

Just thinking slightly 'parallel'...

Let's suppose that the FM trial UNINSTALL did not fully UNINSTALL. Can you make a SYSTEM RECOVERY on the Vista machine to a point in time PRIOR to FM 10 trial installation.

AFAIK the recovery should reset the registry to the point here FM10 never existed.

DONT FORGET TO UNINSTALL THE CURRENT FM10 BEFORE RECOVERY OTHERWISE YOU WILL NEED TO CALL FM TO GET YOUR LICENSE RESET.

HTH.

Edited April 19, 2009 by Guest

[Gabriela]

Thanks, IdealData, I'll look into this.

I did speak to FM technical support on Friday, and they were at a loss and eventually suggested I take Vista back to it's factory settings... basically start from scratch, as it did work once and now it doesn't.

I now have an IT person comming in on Tuesday to help check everything on the Vista site, as this isn't something I know a lot about (long term Mac user, I am). So I'll update once we've done that.

Thanks again. Gabriela

[Gabriela]

Problem solved. It was the server.pem file.

I copied the server.pem file from the PC in our office where the hosting worked fine and copied it onto the PC where it wasn't working. That did the trick. All hosting fine now.

Thanks for all your help and pointers in various directions.

Gabriela