glenbeigh Posted October 19, 2009 Share Posted October 19, 2009 Hi all... I wasn't quite sure where to put this question, so here it is. My database is hosted by a hosting company. I use the separation model, where most of the layouts and scripts are in a local file on each users' computer, and the data is online. It's been running fine for about a year and a half. Over the past month or two, my users have been getting sporadic hangs. For about 5-10 minutes, all users in all locations get the spinning beachball/colorwheel. They generally don't lose connection. Unless they force quit (argh!), it comes back to life after 5-10 minutes and continues operating as normal. I really need to get to the bottom of this. Any ideas? Might this be caused by one user running a particularly intensive (or poorly designed) report? Could this be an issue with our hosting company? I dare not ask: might this be a symptom of a corrupt database? Any thoughts or suggestions would be most appreciated. Thanks all! Link to comment Share on other sites More sharing options...
John May - Point In Space Posted October 19, 2009 Share Posted October 19, 2009 Sounds like perhaps an issue with your hosting company. Maybe you want to give us a try: http://www.pointinspace.com/ We offer a 30 day trial, whereby if you cancel for any reason within the first 30 days you owe nothing - so it's a risk free proposition to give it a shot. We've also been providing professional FileMaker Hosting for over 10 years, so have a good idea about what we're doing. Thanks! - John Link to comment Share on other sites More sharing options...
IdealData Posted October 20, 2009 Share Posted October 20, 2009 Maybe your files are being backed up? When FMS runs a backup the files are paused (effectively closed), although this is barely noticeable using a fast server, which it should be. Maybe your files got moved to another server and are running backups at a different time. Do you have full Admin Console access? If so see what scripts are also scheduled and when. Link to comment Share on other sites More sharing options...
John May - Point In Space Posted October 20, 2009 Share Posted October 20, 2009 Have you tried asking your hosting company as well? They *should* be able to give you some explanation if they're doing their job properly. - John Link to comment Share on other sites More sharing options...
glenbeigh Posted October 20, 2009 Author Share Posted October 20, 2009 Unfortunately, I do not have full Admin Console access. I do know that the database backs up around midnight or so, but i do not know what other scripts might be running. I will talk to my hosting company, but I wanted to get some opinions in advance, so thanks! Link to comment Share on other sites More sharing options...
glenbeigh Posted October 20, 2009 Author Share Posted October 20, 2009 John, Thanks for your replies. I appreciate your input. I will first see if my hosting company has any explanation or fix for this. Cheers, Michael Link to comment Share on other sites More sharing options...
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