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Claris Engage 2025 - March 25-26 Austin Texas ×

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  • 4 weeks later...
Posted

Hmm, interesting question. I have a client running Windows 2000 Professional who is having a similar problem.

The .exe file will not launch when she double clicks it. She gets an hourglass, then nothing. The .exe, data files, and .dll files are all located in the same folder on her desktop.

I emailed her just the .exe file so we could replace the one in the folder. But when we tried to trash the old .exe file, the computer said it couldn't delete it because the file might be in use. (?)

We loaded the runtime solution on a Win 98 machine and it and launched just fine. I'll send her a new CD, but I suspect I'll get the same kind of problem on the 2000 machine, new CD or not.

Any insight from fellow users? And has anyone had weird runtime problems on machines running Macafee virus software? Windows 2000 OS?

Thanks for any help.

Posted

The other problem with Windows 2000 (and XP) is that if the user does not have rights to install software, the runtime EXEcutable will not register the file extension and either will not run or will try to open the solution file(s) with something else, most of the time as a Word auto-file - which will then associate the extension with Word.

We have had to initiate a message window in our install packages to warn W2K users that they either need to have software installation rights or be logged on as an administrator.

[ November 30, 2001: Message edited by: dykstrl ]

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