Win 2000 sp 2 runtime problem

[summergirl]

I posted the same message a while back, but thought I would try again since I've been able to do more testing.

I have a customer running Win 2000, service pack 2. She installed the runtime solution on a Compaq, and it works just fine until she executes a script that opens a second file. The machine freezes, and she has to recover both files. The same solution works fine on her Win 98 machine. I sent a second CD with the solution, but she still has the same problem.

I tested the solution on a Win 2k running SP 1, and while it was slow accessing the second file, it was OK otherwise - no system freeze. I bought a new Win 2k machine with SP 2, installed the same runtime solution, but cannot recreate the problem. Obviously if I can't recreate the problem, I can't come up with a fix!

An earlier suggestion was that there may be a file corruption that's only apparent when using the Win 2k OS. That doesn't seem to be the case, since I can't make it happen on my Win 2k machine. I also more than 30 customers, all using variations of Win 95, Win 98 or Win 2k, and no one else has this problem.

Any guidance??

Thanks, Mary Z

[Anatoli]

Any built in sound cards on motherboard?

If yes, then try to disable that sound from motherboard in BIOS.

[summergirl]

Just a final note about this issue - I deleted and rewrote the scripts that control the movement between the two files. It now works the way I intended it to, performing the script in 5 seconds or less, compared to 30 seconds or more. (One machine tested at 8 MINUTES to complete the script before the fix!)

Thanks for your help. This forum is made up of very knowledgeable people!