problem with sending email from web site...

[lsrdsc]

Hello. For the past while, I've been running a site that would automatically send out an email once a record has been added to a database from a web page using the following code:

<input type="hidden" name="-mailto" value="Where I Want The Mail Sent">

<input type="hidden" name="-MailFrom" value="Return e-mail address">

<input type="hidden" name="-MailSub" value="Subject">

<input type="hidden" name="-MailHost" value="host">

<input type="hidden" name="-MailFormat" value="mail.txt">

now, my isp has begun the change everyone over to a new mail server (Thanks @home )

So, I replaced the host name for the -MailHost with the new host name. Now, when submits their form, NOTHING happens. According to tech support for my ISP, they haven't changed anything, just started their own server.

what could be happening?

[Vaughan]

Unfortunately no error code is generated when Web Conmpanion cannot send mail. Best bet is to look at the log files to see what happened -- it may be in there.

My guess is either the host name isn't exactly right, or the e-mail addresses are incorrect. If either the -from or any of the -to, -cc or -bcc addresses are bad then nothing gets sent.

[The Bridge]

quote:

---

Originally posted by Optic:

now, my isp has begun the change everyone over to a new mail server (Thanks @home

)

So, I replaced the host name for the -MailHost with the new host name. Now, when submits their form, NOTHING happens. According to tech support for my ISP, they haven't changed anything, just started their own server.

what could be happening?

---

Is the -MailHost the Rogers SMTP server?

I'm not sure what the situation is out west with Rogered@Home, but here in Toronto I've found that the new SMTP server will not relay mail from or to unknown addresses. Until the recent switchover I was able to send mail via their server using an alternative e-mail address. Since the switchover my e-mail program has been giving me "Cannot relay mail" errors. As you can imagine, the tech support team there has been less than supportive.

This may be what is happening in your situation. Try sending an e-mail with that return address and server from your regular e-mail program and see what happens.

Good luck!

[lsrdsc]

Hi

Well.. Shaw support isn't being very helpful either.

I've tried both the alias for the new server, and the full server name. I'll try the other suggestions listed, and let you know.

[The Bridge]

Ah yes, Shaw -- the devil I _don't_ know.

[lsrdsc]

ok.. I've done some experimenting. Here's what i've found:

From my email client.. I CAN send email from the address. I've double and triple checked the following information:

The mail server,

the -from address

the -to (generated by FMpro)

the - BCC address.

everything checks out.

nothing happens when the form is submitted, an email isn't sent.

I change back to the OLD mail server and old email address.. the mail is sent. go figger.

[Vaughan]

I found with my e-mail server that the format of the email address entered into the -to, -cc or -bcc tags causes problems. Im my case the server would reject anything but the bare email address itself. Whenever I'd try to include the person's name it'd fail.

[email protected] -- works fine

<persons name> [email protected] -- fails.

[ December 11, 2001: Message edited by: Vaughan ]