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Email Plugin and Office365

mcspencer
in 360Works Email Plugin

Featured Replies

We've switched over to using Office365 for our e-mail service, it's basically a hosted exchange service. Ever since then, I cannot get the plugin to connect to any of our e-mail boxes. It always fails on EmailConnectPOP, which I have the correct information for.

Does anyone have any other experience working with the plugin in an exchange environment and run into this? Or any other tips?

I'm not familiar with that service. Do you know if IMAP is available? Exchange usually supports IMAP (you'll need to make sure it is enabled) and this is better than POP. In that case you'd use EmailConnectIMAP instead.

  • Author

It does support IMAP. I'll give it a try.

  • Author

Switching to IMAP worked perfectly. Thanks!

  • Author

Okay, so maybe it didn't work as perfectly as I thought.

While it connects now and reads the message, it isn't reading the body of the message. I've tried with both a plain text e-mail and an HTML e-mail but it isn't receiving any data. It reads everything else (to, from, ect.) but not the body.

Can you contact me directly via email with a temporary account on the server for testing?

  • 3 weeks later...

I have issues with the plugin and Office 365 too. I believe it may be that the EmailConnectSMTP only offers SSL encryption, but Office 365 require TLS encryption for SMTP, It does allow SSL for IMAP and I can connect this way, but when sending, I get an error that says that EmailConnectSMTP must be called first (though I'm trying to send via IMAP!). So Either you can't send with the plugin via IMAP, or the error message is misleading.

We have a new build of the plugin that should solve the issue with the missing message body using Exchange mail servers. It has to do with the encoding of the message body and a bug in Java in getting pulling that data into a string. We have a workaround that has worked successfully for a couple other clients. If you will contact me directly via email I'm more than happy to send a copy of the new build to you. If you are experiencing errors other than the empty body described above, please contact me directly so we can try to reproduce the issue locally.

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https://fmforums.com/topic/82889-email-plugin-and-office365/
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