Via Custom Menu, Keyboard Shortcut not working from PC

[hollyheadhunter]

Under Custom Menus, I've added a Menu Item to the File Menu that runs a Script. From Mac or PC, you can select this Menu Item, and it will successfully run the Script.

But I added a Keyboard Shortcut ( Control + I, that's the letter i) and the Keyboard Shortcut only works from a Mac not a PC. Any ideas why?

Under "Include on Platform", both Mac and PC are checked.

Using Script Debugger, I can see the script does run activate at all.

[mr_vodka]

can you make it run from the menu itself? Also did you name your item in the custom menu?

[hollyheadhunter]

Thank you. Yes, on a Mac or a PC, the user can select the script from the File menu and the script successfully runs. And from either Mac or PC, it lists "Control+I" to the right as if you could use these keyboard commands -- but on the PC it only actually runs if you select it from the menu.

Yes, in the "Edit Custom Menus" window, in the field Item Name, I have given it a name.

Here is a screenshot: http://screencast.com/t/eXuiQZfQoltY

Does this give you any ideas?

[mr_vodka]

Do you have software on the PC such as hotkey software? Could you upload a stripped down version of your file so that I can check on my PC