I have a client that uses a Citrix Xenapp server to provide remote access to our FileMaker application. They are having the problem their IT person describes below. Any recommendations on how to resolve this?

 

Thanks,

John

 

 

 

I have more information as to the issue we have. The actual problem is the log folder c:360Plugin Logs. The user accesses the Filemaker program on our XENAPP server and this folder is created along with two files (360Works ScriptMaster_FMPro.txt, 360Works ScriptMaster_FMPro.log.lck). The next user that accesses Filemaker creates this folder and two files again but inside the first folder. This continues to happen until the folders are 5 levels deep. At this point the next user cannot get on Filemaker and receives the error, can't load plugin.

We have 2 XENAPP servers that load balance but this is not solely based on Filemaker but all apps. We often end up with 3 folders deep on the other server but once we get 5 folder deep on 1 of the servers, they users can no longer use Filemaker.

I did create a scheduled task to delete the root folder and all continent every night. This helps the problem but does not resolve it. 

Any ideas one what I can do to stop this from happening?

John, we don't have Citrix Xenapp set up to try to test or reproduce the problem. Is there any way that we can get remote access to the server so that we can see the problem occurring?