PHP Error 802 and IWP Database Not Available

[mikelski]

I'm hoping someone can advise on this. I've recently converted a number of databases from 11 to 12, now hosted with FP Sever Advanced on a Win 2008 server. Several of the database are accessed via IWP and a couple via PHP. Users are now getting intermittent errors that were never encountered with FP11. For the IWP systems, they're getting 'database not available'. For the PHP ones they're getting 'error: 802 - unable to open file'. The occurrences appear to be random, and attempting to access again a few minutes later generally meets with success.

Has anyone got an idea what the cause of this might be, and how to resolve it?

[Steven H. Blackwell]

You may have a defective license key. There was an issue with some of the keys when the products were released initially.  Contact FMI customer support to see.

 

Steven

[mikelski]

Thanks for the quick response Steven.  I've posted this on another forum and have had the same advice.  This is giving me a glimmer of hope - watch this space!

[mikelski]

Filemaker support sent me a replacement licence key which I updated. All seems to be working normally now. I'll monitor the affected apps over the next week or so, but it does look like it was a licence key issue - many thanks for the heads up on this.