SC Documents attempting to open in Internet Explorer

[hollyheadhunter]

Since updating the SuperContainer plugin on our server, when some users (who have Chrome set as their machine's preferred Browser, one on PC, Windows 7, one on PC, Windows 8), attempt to open SuperContainer documents, such as PDFS, Filemaker or SuperContainer seems to attempt to open them via Internet Explorer, which is not their preferred browser.  

 

One one machine (Windows 8), its annoying but it works.  On the other machine (Windows 7), here it what happens:

 

- In Filemaker, via a Web Viewer double click on PDF image

- Nothing seems to happen

- But down below, on PC's task bar, IE icon has appeared

- Click IE icon

- IE window opens, prompts user to set IE as preferred browser (we say no), and file does not open.

- IN IE, when you type the document's link in, like:  myserver/SuperContainer/Folder/1234, IE says:

 

This page can't be displayed

• Make sure the web address http://eaglix.eagle-apartments.com is correct.
• Look for the page with your search engine.
• Refresh the page in a few minutes.

 

- But type that same URL into a Chrome browser, and the document opens.

 

How can we get it back so IE is not getting involved and messing things up?

 

[Joe Pampalon]

Hi Holly,

 

I believe this is due to SuperContainer no longer using the Java applet by default on Windows machines. Due to a conflict with Java 7 update 25, we now display the HTML 5 interface by default on Windows. FileMaker uses IE as the basis for its web viewers, so now when you open a file by interacting with the web viewer, the OS thinks you are already interacting with IE. This is most likely why all files are opening in IE.

 

You should be able to work around this by opening the file using FileMaker's "Open URL" script step. Just pass it the value from the web viewer (using Files or RawData as is your preference), and FileMaker should open the file in your default browser instead of IE. 

 

Let me know if this works for you!

[hollyheadhunter]

Joe, 

 

Thank you so much!  That solved it.