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Getting Java errors when trying to use Plastic2

mcspencer
in 360 Works General Support

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Hello,

 

I'm receiving the following error when trying to run a credit card through Plastic2:

 

java.lang.NullPointerException.

 

I've uninstalled and reinstalled Java and the plugin with no success.

 

Specs:

Windows 7

Java 7u60

FileMaker 13

 

Any ideas?

Hey there mcspencer,

This information is probably not going to be sufficient for us to determine the problem, we'll need to see the entire plugin log. You can submit a bug report to our support system in order to send us the entire log. You can send a bug report from the FileMaker Pro preferences panel. Click on the plug-ins tab, highlight Plastic 2, click the 'Configure' button, then click 'Report a bug'

 

Once we take a look at the log, we should be able to help you find a solution.

 

Cheers!

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