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Getting Java errors when trying to use Plastic2


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Hello,

 

I'm receiving the following error when trying to run a credit card through Plastic2:

 

java.lang.NullPointerException.

 

I've uninstalled and reinstalled Java and the plugin with no success.

 

Specs:

Windows 7

Java 7u60

FileMaker 13

 

Any ideas?

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Hey there mcspencer,

This information is probably not going to be sufficient for us to determine the problem, we'll need to see the entire plugin log. You can submit a bug report to our support system in order to send us the entire log. You can send a bug report from the FileMaker Pro preferences panel. Click on the plug-ins tab, highlight Plastic 2, click the 'Configure' button, then click 'Report a bug'

 

Once we take a look at the log, we should be able to help you find a solution.

 

Cheers!

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