Pull Error Troubleshooting

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A Pull Error just started coming up when trying to sync our mobile directory to the server, using perform script on server.

 

The error reads, Server did not send payload segment 1.

 

I'll troubleshoot, but if you have any suggestions I'd appreciate it.

 

Thanks, Tom

 

Tom Puckett

NGST SE

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The issue seems to be regarding a large payload that's not getting saved at the end of the Prepare Payload For Client script.

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Because large payloads - ones that need to be pulled in segments - are not frequent, the issue and its solution wasn't recognized until today, when one of the large payloads was generated.

 

I had changed the name of the EasySync_Payloads layout to ss_EasySync_Payloads, to fit in with our layout organization, and did change a few Go To Layout Name by calculation script steps to Go To Layout Name so that any changes in the layout name won't break the script.  I have not done this for all scripts in the EasySync collection.

 

This may have accounted for the Push step failure earlier in the year, but I've disabled push from the mobile device, so its not an issue.

 

Thanks, Tom