pc Problems after Windows Updates

[davidwstark]

I am running FMS v11.0.2.217

Users are running 10.0 v3, I just realized a few are running 10.0 v1.

Server is Windows 7 Pro SP1

 

In the last 30 days, 2 different times, When Windows Updates were applied, I am unable to log in to the database from all computers.

The first time, I had to rebuild all the databases and restart all the PCs.

The second time, All the PCs were restarted and can access the databases, but the server itself cannot login to the files. Here is the error I get on the server (note, no other users are affected):

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: FileMaker Pro.exe

  Application Version: 10.0.3.303

  Application Timestamp: 4a3ad6bc

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.1.7601.18247

  Fault Module Timestamp: 521ea8e7

  Exception Code: c0150010

  Exception Offset: 0008482b

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 65ad

  Additional Information 2: 65ad32e6764235fd8ab502cb31467ec6

  Additional Information 3: 7b91

  Additional Information 4: 7b912993949a407ff6fd5159679aa61a

 

Any input that can be provided would be helpful.

 

Thank you.

David Stark / Anchorage AK

 

[Josh Ormond]

1. On the server machine, I don't let updates happen automatically.  Let it download, but not install. Close the files. Stop the Database server/Web Publishing. Stop the FileMaker Server service. Install updates. Restart. Fire FM Server back up...open files back up.

 

2. You may need to uninstall and reinstall FM Server on that machine. Others may have some more specifics on the actual error, but it looks like something may have happen to that dll file.