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Error while setting license key

Harry Catharell
in MirrorSync by 360Works

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Part way through install on a test machine running FMS13 and when prompted to put in license key we received a Java error as per screenshot

Windows desktop machine running Windows 8.1 and Java version 8 update 45

Stops us dead in our tracks

When we changed the 'Licensed to' name from the name within the registration document from 360Works it told us that: 'The license key is valid but the Licensed to name has been entered incorrectly' !!

Any help or further info we can provide - just shout :-)

Cheers

Harry

Screen Shot 2015-04-29 at 11.27.17.png

Edited by Harry Catharell

I think I'd need to see the MirrorSync server logs to fully diagnose this issue. The easiest way for you to get those to us would be to submit a bug report through MirrorSync. From your MirrorSync splash page (which is probably at http://yourserverhostname/MirrorSync ), you can click the "Submit problem report and log files" link, which will take you to a short form that will submit your logs to our support system. Once we get that, we should be able to see the root cause of this issue.

Thanks!

  • Author

This problem seemed to resolve itself when we had uninstalled, restarted the machine, installed again and tried once more

We did have to install a Java update prior to the original error and I wonder whether there was something that had not taken or updated correctly

But - we are through this now and have our test bed set up :-)

Harry

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