License key error suddenly appeared

[Harry Catharell]

Over last 36 hours several users have received the following error when trying to sync from iPads:

Failed to open "http://192.168.12.23/MirrorSync/bugreport.jsp?sessionId=4:07:50x58145792176946997643&error=Errorfrom server: This license key is only valid for up to 1 devices. You must upgrade your license key or delete devices before you can synchronize more."

I have sent a report back via MirrorSync server with the ticket ID: 12576

An unlimited license was installed several weeks ago and has been fine until now

Any feedback gratefully received and I am happy to provide any other info needed

Harry

[evanseeds]

For the record, we resolved this through our support system. This was a temporary issue with our license server, solved by manually forcing a recheck of the license by clicking the 'Save' button in the licensing window.