DSLfuel Posted May 22, 2002 Posted May 22, 2002 I have a Case Tracking database that has a portal linked to an Actions database. When a customer opens a new case an Open action is created in the portal and consequently in the Actions database. On the Case Tracking database I have a field that lists the status of this particular case. I want to fill this field in the with the current status but still be able to index the field as people need to search by this. I'm not sure how to get this field to list the most current status without using a calculation field. I could write a script to lookup the value but I'd have to constantly be running the script so that the field never contained the wrong status. Any help is appreicated, thanks...
jenniweiss Posted May 24, 2002 Posted May 24, 2002 Are particular actions opened or closed or is a case open until a closed action appears in the Actions database?
RussBaker Posted May 25, 2002 Posted May 25, 2002 I use something similar for a contacts /actions outstanding system. I use 2 layouts with different portals in them. One just shows all the items relating to the contact using a ContactID::ContactID relationship. The other uses a ContactID_Status::ContactID_Status relationship and shows only those items which are still outstanding, where "Outstanding" is the contents of the Status field in the second relationship.
DSLfuel Posted May 28, 2002 Author Posted May 28, 2002 A case is open until a closed action appears in the Actions database.
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