Hello everyone,

 

Trying to solve an issue with some WebDirect errors here. Essentially, we've got a pretty simple set of four pie charts displaying some percentages. Nothing very complex at all. Locally, they display fine, but when viewed on WebDirect, sometimes the charts show ERROR, other times they work fine. Moving between records seems to reset or break them randomly. The same charts are not always broken/working on the same record. Not sure what might be going on here. Any thoughts?

 

Thanks!

Are you doing any sort of error capturing for your charting? Take a look at our documentation (http://static.360works.com/plugins/CHARTPLUG/documentation.html#ErrorHandlingReporting). Being able to provide us a specific error message would help us see what is going on. We can also take a look in our logs to better assist you, we have instructions on submitting a bug report here (http://docs.360works.com/index.php/Send_us_a_bug_report).