Send Mail Fails to Create New Message in Outlook

[Chuck]

I have the following script:

Set Variable [ $_file_path ; Value: "file:" & Get ( TemporaryPath ) & GetAsText ( AdArtwork::AdArtImage ) ] 
Export Field Contents [ AdArtwork::AdArtImage ; “$_file_path” ] 
Send Mail [ Send via E-mail Client ; With dialog: On ; To: InsertionOrders::Email ; Subject: InsertionOrders::Company & " Ad Proof - " & Projects::ProjectName ; “$_file_path” ] 

This works perfectly on OS X 10.11.4, FileMaker 14.0.4 with Mail.app 9.3 as the default mail program. It also works for at least one user who has Outlook as their default mail program. Another user, however is complaining that, while the Outlook icon bounces in the dock, no new email is created.

In an attempt to duplicate the problem I installed Outlook and made it my default mail program. The behavior I see is slightly different, but similar. I don't get the bouncing dock icon, but rather Outlook is brought to the foreground, although like the reporting user, I do not get a new email created. I'm using Outlook 15.21.1.

Any ideas on what the problem might be? FileMaker's help page on `Send Mail` specifically mentions that Outlook is supported on OS X.

Thanks,
Chuck

 

[webko]

Check the 'bitness' of your copy of FileMaker vs OutLook - they both need to be either 32 or 64, not a mix:

http://help.filemaker.com/app/answers/detail/a_id/14543/~/microsoft-office-%2F-outlook-for-windows-compatibility-with-filemaker-pro

Edited May 4, 2016 by webko

[Chuck]

The linked article seems to apply only to FileMaker and Outlook on Windows. This is all on OS X.