MirrorSync 2.6 - Duplicates still an issue for me

[mdavis6537]

I see in the patch notes in 2.6 that fixes were put in for duplicates. I am still struggling with issues with this, though i have had issues before this patch as well. I just had a new user get an ipad. Gave him the most recent copy of the file, downloaded using the MirrorSync client. Hit sync, it goes through successfully, and somehow managed to duplicate records for about the last 30 customers entered. I know this sync caused it because it was fine before and I looked immediately after syncing to see this (see picture). 

 

Whats worse is it seems somehow some child records are attached to one, some to the other (different tables). This is going to take hours to fix. I cant go to a backup file without losing all data entered today, which is not an option. I just dont understand why this is happening. This was a brand new file, there should have barely been any changes to even sync, and somehow it duplicates all these records. What a mess...

 

 

[Jesse Barnum]

Hi Mike - I'm very sorry to hear that you're having problems like this. We can't diagnose the problem without the server log files. Please use the 'report a problem' link on the MirrorSync launch page, and be sure to enter the date of when the duplication happened, so we can get the log file for that date.

Be sure to give us at least the following pieces of information:

• The primary key(s) of at least one duplicated record
• The name of the layout where the duplication happened