MSP: FileMaker Support that Works
By PCIPal
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10,000+ Fixes and Improvements Delivered
Over the past five years, more than 10,000 development requests have been completed through our Maintenance Support Program (MSP). That number reflects a simple reality. FileMaker systems are never finished.
If you rely on FileMaker to run your business, small issues do not stay small. They slow your team down, create workarounds, and make it harder to keep your system aligned with how your business actually operates.
Ongoing improvements are not optional. They are part of keeping your system reliable, secure, and performing the way your team needs.
Why Ongoing FileMaker Support Matters
Most FileMaker solutions are built to support real operations. Over time, those systems change. New requirements come up. Data grows. Processes evolve. Small issues start to become bigger ones.
You may need to:
- Fix issues before they impact daily operations
- Improve performance as your system grows
- Adjust layouts, scripts, or reports
- Support new integrations or changing processes
These are not large projects, but they directly affect how your team works every day. These tasks are often delayed or handled reactively. Over time, that leads to inefficiencies, frustration, and a system that no longer keeps up with your business.
A Structured Way to Improve Your System
The Maintenance Support Program gives you a consistent way to handle these ongoing needs.
Instead of reacting to issues or managing unpredictable requests, you have a defined process for submitting and completing small development tasks. Each request is scoped for quick turnaround, so improvements can be made without disrupting your day-to-day operations.
You also gain access to a team of certified FileMaker developers who understand how to maintain, troubleshoot, and improve real-world systems.
Over time, this creates momentum. Instead of deferring maintenance or living with limitations, your system continues to improve in small, meaningful ways.
More Control and Visibility
One of the biggest challenges with ongoing development is visibility. Without it, priorities shift and important improvements get pushed aside.
With a structured support model, you can:
- Track and manage requests in one place
- Prioritize updates based on your needs
- Make steady progress through small, manageable improvements
You are not waiting for issues to build up. You are actively improving your system as your business evolves.
Understand the Health of Your FileMaker Solution
As part of the program, you receive a FileMaker Health Assessment. This review provides a clear view of your system and gives you a starting point of areas to focus on, including:
- Performance
- Security configuration
- Stability and reliability
- Adaptability and maintenance
You also receive practical recommendations so you can make informed decisions about what to improve next.
Built for Real-World FileMaker Systems
MSP is designed for organizations that depend on FileMaker every day.
If your system supports core operations, even small improvements can have a measurable impact. Fixing a report, improving a layout, or resolving a performance issue can save time across your entire team.
Over time, those improvements add up to a system that works better, feels more reliable, and supports your team more effectively.
A More Reliable Way to Maintain Your Database
If your FileMaker system is critical to your operations, maintaining it should not be reactive or inconsistent.
A structured approach gives you a more reliable way to keep your system aligned with your business, so you can focus on improving how your team works instead of working around limitations.
Learn more about the Maintenance Support Program and see how it can support your FileMaker solution.
Frequently Asked Questions
What types of FileMaker support requests can you submit through MSP?
You can submit small development tasks such as layout updates, script changes, troubleshooting issues, performance improvements, and integration support. Each request is scoped to be completed in a short amount of time so you can keep your system moving forward.
Is there a limit to how many requests you can submit?
You can submit an unlimited number of requests through the client portal. Each request is reviewed to ensure it fits within the program guidelines.
What happens if a request requires more time?
If a request goes beyond the standard scope, you will receive guidance on next steps. In many cases, larger items can be handled through custom development, often with MSP-related benefits or discounts.
Do you need an in-house FileMaker developer to use MSP?
No. MSP is designed to support both teams with internal developers and those without one. You can use the program as your primary support resource or as an extension of your existing team.
What is included in the FileMaker Health Assessment?
The FileMaker Health Assessment reviews your system’s performance and overall structure. You receive a detailed report with findings and recommendations so you can improve stability, security, performance, adaptability and maintenance of your database.
Other products and services Productive Computing, Inc. offers:
- What can PCI do for you? – overview of our services
- Health Assessment – a comprehensive report of your FileMaker system
- Consulting and Development – services billed by the hour
- Maintenance and Support – services billed monthly
- Packaged Services – Security Audit, SSL or Server Installation
- Plug-ins – tools to integrate with QuickBooks, Outlook, Google, and more
- Solutions – free customizable and scalable CRM template
- Claris and FileMaker Licensing – discounts on new seats and renewals
- FileMaker and QuickBooks Hosting – host your files in the cloud
- Productive Computing University – online beginner to advanced training courses
- Certification Programs – expert-led training, hands-on development, and personalized evaluations
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