Hearing that I could upgrade from FMP pro 9 to FMP Pro 11 Advanced I decided that is what I should do to help me manage our other FMP 9 users running off FMS9 while also giving us a chance to test the newer version with a view to a future upgrade.
I'm having trouble with the upgrade I purchased though.
Having entered the license key it asks me to show it where my "qualifying product" is. I give it the location of my FMP9 folder and it searches the folder and then tells me "The directory "C:\Program Files (x86)\Filemaker\Filemaker Pro 9" does not contain a qualifying product."
Where could my issue lie? Is there a specific file that it is looking for in that folder that could be missing?
Our FMP9s were purchased using an organisation licence key for 10 copies, could that be affecting it?