We have the issue with Filemarker Pro 9.0v3 crash when a print job is sent.
Printing causes an error:
Filemaker Pro.exe has encounter a problem and needs to close.
- AppName: Filemaker pro.exe AppVer: 9.0.3.300 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset:000431a0
- Some times the WinXP Error “Filemaker Pro.exe has encounter a problem and needs to close.” Will be generated 2 or 3 times. Every time being the same details ntdll.dll
- The wkstns are Win XP sp2
- All other applications are fine. We have other large print runs with Access DB info & Mail merges, non of these have an issue.
- This error can be generated weather printing a 2 page or 600 page doc. Not limited to page sizes ie both A4 & A3 printer will receive the error.
- Sometimes on error but not consistent, the monitor display of the DB inside the Filemaker Pro window will become ‘squished/overlapping’.
The Monitor display (squishy text) doesn’t always happen, it only seems to happen on the big print jobs ie100+ pages, when it does – this is when the print job will only print a few pages & the rest blank The pages sent under the WinXP pinter doc que usually match.
Ie send 100p doc. – the Que will count 60 pages & stop, screen goes squishy, Printer will print 60 pages & 40 blank.
- Some of the print results form an error associated print request will be that some of the pages do print but the last are all blank.
- On a 600page doc. the error accrued. So they tried to cut down the amount of pages to print at a time. Ie 100 = error, 50 = error, 20pages where able to print but only twice before the error. The sent 10= error, 8 pages at a time printed ok. It was decided to send to a PDF & print PDF.
- The print jobs have been tested on Xerox & Rico printers with similar results.
- Have tested 2 Local HPs & they are still working ok, but only tested small jobs
- The issue seems to relate to any print jobs. We can’t see a pattern between print jobs with different formats/fields/or just plan text.
Test Print: pages 1-6 of a 1200 page doc.
- Sending to a networked Rico (Driver – RICO Aficio MP 3500 PCL 6) = Error
- Restart Filemaker
- Sending to Local HP1010 USB Printer = NO Error
- Send again to networked Rico = Error
Any help or ideas would be greatly appreciated.
Regards,
DaveJ
