Missing field data

[Polann]

I am working with a client who is having a problem with certain fields having missing data when he accesses from home. It is set up on a FM Server and he accesses over the internet directly to the IP address using FM. However, certain fields (mostly portals or Summaries) appear blank. When he prints out a report (these Summary fields are placed on a sub-summary section), the blank fields print out as negative numbers. In addition, one field (a long text comment field) will not print out at all. I cant reproduce these effects on my computer (a PC) and neither can my colleague (on a MAC). The client is using version 5.5v2 at the office, Im not sure which version at home.

Any clues would be appreciated!

[IdealData]

Sub summary data would require the report to be sorted before preview/print.

Is your client sorting the data correctly ?, or even at all.

Ideally a script should hold the sorting sequence, but over the Internet this might be slow.

Is your client just quitting the sorting section ?

[Polann]

Good point! I didnt do the scripting, so I will check. Thanks for the lead.