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Claris Engage 2025 - March 25-26 Austin Texas ×

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Posted

Was checking out the map function-from the Contacts layout.  It doesn't show the marker on the map.  The address is correct, the lat and lng are populated, and the customer is marked as active.

It showed markers the first time I opened it, but not now.  I even went back to my zip file, unzipped, and opened a fresh version-no luck.

Any thoughts/help would be greatly appreciated.

Thanks

Steve

Posted

Hey Steve,

Thank you so much for bringing this to our attention!

We've taken note of it, and are working on fixing the issue for the next version of our product release.

Thanks again!

Jonathan Hogle

Posted

Hey Steve,

So we were able to resolve this issue, if you want to fix it now, instead of downloading the latest version, here's how:

1.)  Go to the Map in FMSP

2.)  Select the "Settings" Button in the top right corner

3.)  Paste this Link: "https://dl.dropbox.com/s/hbkqi859pny6wdx/Green.png?dl=0" In the "Active icon" box

4.)  Paste this link: "https://dl.dropbox.com/s/tvop31nebahskvw/Red.png?dl=0" In the "Inactive Icon" box

 

That's it, that will allow the icons to display as normal.

Thanks!

Jonathan Hogle

Posted

Thanks Jonathan for your help.  I'm out of town for another week so I'll give it a go when I get back. Just wanted to respond and say thanks (while I have some wifi!).

  • 2 weeks later...

This topic is 2690 days old. Please don't post here. Open a new topic instead.

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