Canceling a sync

[Mark Stuller]

More curiosity than anything...

We would like on occasion to Cancel a sync from the MS Console. It doesn't always work. Is there another means of cancelling a sync?

Thanks, Mark

[Mark Stuller]

Hello

Without feedback yet I thought I'd try asking this question from a different tack. What is the best method to cancel someone's sync from the server side?

We have security updates that need to be installed to our FileMaker servers (SSL certificates are expiring) but staff don't read our emails asking for a pause in syncing and so we are finding it difficult to set a maintenance window. If we can cancel their sync without causing any disruption that'd work fine for us.

Thanks, Mark

[Jesse Barnum]

Sorry Mark, I'm still catching up from DevCon backlog.

If you're running MirrorSync 3.17 or 4, then the cancel function should be pretty reliable. However, it can take up to 30 seconds to work, because we wait that long for pending write operations to complete before we force the sync to stop.

If it takes longer than a minute for a sync to cancel, contact our support team so we can figure out why.