htmbolton Posted September 4, 2017 Posted September 4, 2017 Hi Anyone else having issues with long html formatted emails truncating and repeating content? Cheers
Junior360Works Posted September 7, 2017 Posted September 7, 2017 Hey there, I believe this is a known issue we're working on. If you don't have a support ticket in with us yet, please e-mail us at [email protected] with details on your situation. Assuming you already have, we'll continue to work with you on the issue and you'll be the first to know when there's a fix. We'll be in touch, Junior Perez 360Works Support Specialist
Newbies FPW Posted September 11, 2017 Newbies Posted September 11, 2017 I'm having the same problem with v3.05, but with an older plugin version (e.g. 2.17) this is no issue at all
htmbolton Posted January 23, 2018 Author Posted January 23, 2018 Anyone know if this has been resolved? I have emailed support but had no response.
Junior360Works Posted January 23, 2018 Posted January 23, 2018 Hey Guys, We've done a substantial amount of work on our plug-in framework the last few months and released some plug-in updates over the weekend. Could you try reproducing the issue you've been having with Email plug-in version 3.08, (available here http://360works.com/email-plugin/). If it occurs, please feel free to e-mail me or support directly, ideally with some screenshots and details of what's happening. Attaching your html content would be nice as well to make this easier for us to reproduce. Once I can reproduce it and demonstrate the behavior to our developers, we can hopefully get a quick fix. My direct email is [email protected], and general support can be reached via [email protected] I'll be on the lookout for your messages. Junior Perez, 360Works Support
htmbolton Posted January 23, 2018 Author Posted January 23, 2018 Thanks for the response Junior I logged a call with the information you have requested with yourselves call ref: HD-36497 I believe you have already recreated the truncating issue.
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