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Hi, everytime we print and the print module pops ( Mac ) when get this pop up.

The only issue is, we have several soluiton in other companies and this "Ram" continues to show up regardless who we are hosting the file with.

Can anybody help me here with understanding ... and can were stop it, change it ??? 

Is there a way to default to someother name other than "RamDigital (DT43)pdf".  This was the 1st company we got and ever since then we have had no luck in finding a way to change the name or removing it.

Any suggestion would be gratefu.

Thank you.

Screen Shot 2018-08-13 at 4.15.02 PM.png

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Was this solution a legacy solution that has upgraded over years?

Have you tried to recreate the script from scratch?

Have you tried to delete all print or page setup script steps close the file open the file add them back in?

Does it happen on all computer or just a few?

Did you delete and reinstall all print drivers, or on mac install CUPS

Possibly try to recover (notice last checked checkbox) 

Screen Shot 2018-08-13 at 3.49.38 PM.png


Years ago we had this problem where when printing it showed a competitor on the lcd of the printer for the client as I had a vertical market solution and each new client was a clone or derivative of a production version - this was back in the fm5 or 6 days.


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Ocean West,

"Have you tried to recreate the script from scratch?"

Not from scratch ... the recovery did not do anything.  So I just replaced the two script steps; Print Set UP and Print,  within the print script and that fixed it.

So, thank you.

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