Hello Community,

Just came across 360 deploy; I am stuck installing it and need help. 

I have installed 360 deploy on the server and hosted the 360deploy file on the server. I opened my 360deploy file which is hosted on FileMaker server; added my key and company name. 

Next I clicked 'Dev Server'; entered the admin username, password and hostname.  When I clicked 'Next' I got below error. 

I have checked my server credentials and ensured they are correct.

I have checked and restarted my server couple of times. 

I have also restarted my PC couple of times. 

Not sure what this error mean. 

Been stuck on this issue from 2 days. Anyone had similar issue. What is the possible solution. 

Hi Muhammad, 

Can you please send us your logs? On Windows they will be located at C:\Program Files\360Works\Applications\logs and on Mac they are located at /Library/360Works/Applications/logs . Please compress the logs folder and send them to [email protected] . Please be sure to add a link to this forums post. 

An update to this, not sure if you are working with another user that has recently reported this same error but his issue was caused by special characters in his password. If you have any special characters in your username/password, change it to have only alphanumeric characters and see if the issue persists.