MirrorSync Server Error

[Reliant Reed]

I client of mine is getting this error every time they try to sync.

Quote

Apr 24, 2019 10:35:41 AM com.prosc.mirror.config.server.SyncServer$3 call
SEVERE: Sync between 192.168.1.42 / MtLebanon (FileMaker Server) and BJ2015#( username 'beta', running Go_iPad 17.0.5.500 on 192.168.1.155, ping time: 436 ms, machine name: 'MLA Dan's iPad' )
Last sync failed: com.prosc.sync.AbortException: Could not get sync state for syncId 6416

Any thoughts on how to correct this would be appreciated.

[joshua-rivers-digital]

Hello Reliant,

 

So without seeing the logs I cannot say for certain one way or the other what may be happening, however, I usually only see this when there is corrupt sync data.  Can you please go to your MirrorSync launch page and click the Send problem report and log files link.  Fill out the form and that will send us the logs.  I will be able to see better what is going on and provide assistance through our support channel.  Thank you!

 

Joshua

[Reliant Reed]

Please forgive my ignorance, which page are you referring to when you "Launch Page".

The only MirrorSync layout we have in the solution currently does not have a "Send Problem" option. I believe we are running MirrorSync 4

[nick360Works]

Hi Reed,

To reach the Launch Page, please open a web browser and navigate to yourserveraddress/MirrorSync or localhost/MirrorSync, then click the link that says "Send Problem Report".