Plastic Java Error

[ScottH]

Customer has been receiving this Java error when executing a simple CC transaction with Auth.net.  Java is up-to-date on the client. The error doesn't stop the transaction from being executed properly, but is an annoyance.  Thoughts?

[Ocean West]

I believe all 360 Works plugins use their own Java Library embedded and sandboxed (why it takes so long the first time you load the plugin ) and doesn't require installation of java at the OS.

[ryan360Works]

Indeed, the plugins use a sandboxed Java and will use it exclusively regardless of what is installed on the machine. However, Null Pointer errors wouldn't typically occur because of outdated Java. We typically see them when a null value is passed in for a function parameter. ScottH, please reproduce the error and send in your logs and a description of the issue to [email protected]. See this page for log locations. Please be sure to reproduce the error and then send the logs before any restarts of FileMaker as restarting will overwrite the logs. Once we have the logs we should know what function is throwing the Null Pointer and why.