Jump to content
Sign in to follow this  
dmcs

Intermittent issues with Plastic

Recommended Posts

Hi. I have a client using PayFlow as the gateway. They're getting intermittent errors with the message: image.png.10c428945348d303fcbfd3f8fcadc52a.png

Number coming through with it is a -1. They will get that error, and then try running it through again with no changes and it will work fine. I have searched the PayFlow documentation and googled around and found no mention of this error or any clues as to what it may mean. I have told them to contact PayFlow to see if they have any logs on their end, but in my experience, PayFlow is not known for their outstanding support. If anyone has any similar experience that can shed some light on this, please let me know. Thank you.

image.png

image.png

Share this post


Link to post
Share on other sites

The Plastic plugin logs may be more enlightening. Please have your client reproduce the issue and then send them to us at support@360works.com and reference this thread. We can look and see if there is more information as to what is causing the exception. See this page for log locations.

Share this post


Link to post
Share on other sites

Thank you so much, Ryan. I am sending the logs right now. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.