Audio does not work with external IP address

[EddyTaka]

I have a container field, which "stores container data externally" with "Open Storage".

In the container field, I inserted audio with the name in the format: "AAAA.m4a".

The audio is working perfectly fine when I connect to Filemaker via Internal IP Address of the Server (please see the attached picture)

However, when my clients are outside of network and connect to Filemaker via External IP Address, the audio display "error" (please see the attached picture).

 

The server is FMS 15 and my clients are using FM14

 

Do you know how to solve the problem?

 

Thanks

[Wim Decorte]

Are porst 80 and 443 open on your firewall and forwarded to your FMS machine?

[EddyTaka]

21 hours ago, Wim Decorte said:

Are porst 80 and 443 open on your firewall and forwarded to your FMS machine?

Hi Wim,

Thank you for your suggestion.

I have contacted Meraki Cisco to ask about the port and they did something with port 80, 443 and 16000 and the audio is working fine now.

Thank you

Edited April 8, 2020 by EddyTaka

[Wim Decorte]

Careful with that port 16000 though, that'll expose the admin console to the outside world.  If you don't want that then ask them to close that particular port.