Images from ipod touch and iPhone not compatible with Windows

[charlitoA]

Hey Everyone

 

We are having this issue with the change of any of this variables

IOS 13

FileMaker 18

FileMaker Server 18

FileMaker Go 18

 

We have a Layout for FileMaker go to upload photos from an iPod Touch or iPhone Pro 11, and when we use a script to take the photo directly from the camera works perfectly, but when we use the another one that has to open the library from the device it will happen either of this 2 things

 

1. It will duplicate on the mini preview the last "good" picture and when try to maximize the picture nothing shows up

2. It will happen this weird "no signal tv" ( that's how I call this lol ) image and there's no way to see the picture

 

Discoverys

On MacOS the pictures looks great, also con iOS , it seems that windows it's not detecting as a valid file when the photo is taken from the library of the iPhone or the iPod Touch (this never happen in older versions of filemaker or iOS)

 

Any ideas ?

[comment]

It would help (1) to see your script and (2) to know the extension of the image file stored in the container field. I suspect you are dealing with HEIF/HEIC files, which are supported only in macOS, iOS and iPadOS:
https://help.claris.com/en/pro-help/index.html#page/FMP_Help%2Fdata-in-container-fields.html