Filemaker 6 and Techtronix 850 dp issue

[Rikturscale]

We are having an intermitent problem with Filemaker reseting our printer and not printing. The 850 dp is a wax printer so you can imagine the expense of restarting it 5 or 10 times.

We are running a runtime solution built in Filemaker 6 and using the same file open in Filemaker 6 dev.

Sometimes if we open the solution in Filemaker it prints, sometimes we get the same error.

We have had to work around this by printing to a pdf and printing from acrobat.

Has anyone else had this issue?

[CoZiMan]

Ok, here goes.

The problem isn't FMP. ! Surprise !

It's the Xerox RIP. (I'm also a Xerox ASP-don't tell anyone)

Try setting the print output options to ASCII or clean 8-bit and see if that helps.

Also make sure you aren't selecting output options of "Gray" or Black & White"

Continue in this thread with failure or success notes, please..

Good luck.