License Conflict

[Colin Gilboy]

I did a search and the problems did not seem to be the same.

I use FM7 - one copy runs on a dedicated server with 3 users max - 2 computers access the database on a local network and one accesses the database remotely. I have 5 licenses and sometimes use one on a portable.

My remote user has a satellite connection with a 1500 ms ping time, but that does not seem to be a problem.

Sometimes when she tries to log on she gets:

"The maximum number of licensed users are currently using this copy of FileMaker Pro. Please refer to the license key section of your software documentation for further instructions.

License key conflict occurred with user hermachinename.

All files will be closed and the application will quit."

When I look at the FM7 copy running on the server, she is not logged in, yet gets this message. She reboots and sometimes gets in and sometimes not. She can also address this database by static ip or a computer name and gets different results - sometimes one works and not the other with no consistency.

Any suggestions on troubleshooting this. Is there a log out time that is settable? There is no number need to go to a server, but she never had this problem when this was hosted on a remote server at forest.net. Would a server version work better?

The database is about 25 megs and all in one file with 14,000 records or so.

[Vaughan]

Is the remote user using Terminal Services or some other remote-login system?

[Colin Gilboy]

This is on windows - both systems are running xp.

She is logging on using FM7 - nothing else. She has a user name and password.

[Garry Claridge]

I wonder if the TCP/IP stack in the OS is becoming corrupt because of the delay times. Or, could the connection be changing IP address too often causing FM to believe that more logins are active?

Good Luck.

Garry