Caller ID to Search and Display Records?

[RTINSC]

Years ago, there was a telephony product called YOYO produced by Big Island software for Macs. Big Island went defunct. With YOYO, when an incoming call came in, it used the caller ID number to search a Filemaker database, find the record with the phone number and display the entire record on the screen.

My question is: Is there a product currently available that can perform this function. I maintain a database of over 100,000 property records with phone #s and do extensive direct mail. When prospects call, I want to see their entire property record on screen before I answer. YOYO was a product that did this beautifully. Although I use Filemaker to maintain and update my records, I know little of any telephony capabilities of FM and am not aware of any products of this sort now. I am a PC user.

Any help would be appreciated. Thanks RT

[BobWeaver]

I don't know about a complete integrated package, but you should be able to put something together using a telephone interface box, and a serial plug-in (like Troi serial). Here's one company that makes caller ID computer interfaces:

www.callerid.com

<>

Silly me. All you need for hardware is a modem with caller ID capability. So, you may already have all the hardware you need built into your computer. If so, you may be able to link it to filemaker with a serial plug-in like Troi serial.

Edited March 29, 2006 by Guest

[jasonwood]

Yep, I've been doing this and any Serial Caller ID box should do. You'll just have to do a little setup with the Troi serial plugin, so that whenever a call is received, FileMaker runs a script to read and process the data received from the box.

Edited April 2, 2006 by Guest