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Claris Engage 2025 - March 25-26 Austin Texas ×

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Posted

I'm feeling a bit stupid for asking this but I have never had to do it.

I am having a the makers of a plug-in troubleshoot my problems with their product and they have asked me to send them a clone of our file with no data/records.

I have our backed up files but obviously they are full of data. The database they need to look at is tied to two others. I guess I need to send them all three.

Also, how do I give full access if they have to use a password.

Thanks for helping with my problem!

Posted

The "Save copy as..." is greyed out. I assume that means that the file can not be open and hosted by our server while I'm trying to do this.

Thanks for the "how to". I'll shut down the file and try again.

I appreciate the help! :D

Posted

OK that worked beautifully! Since they only need the one layout, I can delete all non-pertinent layouts, scripts, etc. and it won't create any problems, correct?

Posted

One would assume so.

Why don't you make a copy of your new clone, strip out what you think you can and test it before you send it off. That way if it doesn't work you will have a full clone to have another go with just in case you remove something you shouldn't

Phil

This topic is 6791 days old. Please don't post here. Open a new topic instead.

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