Can't shut down service

[Genx]

Problem on windows small business server 03...

Can't shut down FMS 8 service. It tries for 10 minutes and then tells me it couldn't be shut down. (I had to do this for an update, normally its resilliance would make me happy

The only work around ive found is changing the startup type to disabled and restarting the system.

Anyone know what the issue might be, or experiencing it themselves?

Cheers,

~Genx

[Wim Decorte]

What are the specs on the machine? I've seen this when the specs are low (below minimum required). Also what of the other SBS services are you running?

Did you close the files before attempting to stop the service?

[Genx]

Um, I can answer only two of those questions:

A) Yes i did close the files before attempting to stop the service

The specs are as follows (im fairly sure they're above min req):

Dell PowerEdge 800,

twin 3.2GHZ x86 proccessors,

2GB DDR, 3.5GB Virtual

800GB Storage, (200GB on FM Based Drive)

Small Business Server 2003, SP1 (Build 3790)

As per the other SBS services, i don't really deal with them so i couldn't tell you, any specific service that could be causing it? (this isn't a completely dedicated server seeing as there are only 15 users and i only manage the filemaker/image server side).

Other than this, server 8 performance has been excellent, completely clean error logs with my new solution

~Genx

[gdurniak]

it appears that restarting is the only solution

not everyone gets this. I haven't seen it yet. It might pay to call tech support

[Genx]

Yeah i might just do that, i think they're starting to love me

~Genx

[lazp]

Any new info on this subject ? I've just been contacted by a new client that has the exact same symptom (being unable to stop the service).

Just to make sure, I tried it on our internal development server, and guess what, we have the same problem here too. I just never realized it before today, since we never needed to stop the service since we installed FMS8 on the machine...

But we also have an external Web server that doesn't have the problem, so it seems the problem is not happening on all machines...

[jone123]

Yes - We experience this problem occasionaly.

Usually is related to a bad file

Depending on how long the files have been hosted and the service is running. When we go to stop the service, we close the files, all files appear to close properly. When we try to stop the service, it won't stop, have to reboot the server. Then when starting the service, will do a consistency check and either open or close the file. We usually restore the file from a backup and it will work fine. When we check the logs, we will see an alert that says the file wasn't closed properly.

Don't know if this is what you are experiencing or not.

[Steven H. Blackwell]

Be sure to stop the FMS service from the SAT Tool rather than the Services Control Panel. Also this problem may occur if you're not using an approved OS.

Steven