Jump to content
Claris Engage 2025 - March 25-26 Austin Texas ×

Need to have a summary field count records with same extension?


This topic is 6686 days old. Please don't post here. Open a new topic instead.

Recommended Posts

Posted

I have a table that contains information about a phone call.

Things like:

Call Date, Call Time, Duration, Extension #, Hold Time...

Anyway, when I view the information it's in a list view and I can see all the calls in order by Call Date/Time.

I have scripts setup to format the results, and perform searches.. but what I would like to create is a dash board layout.

Something that would be setup to count the number of records that have a given extension. This way I can see at a glance how many calls a given extension has took on the day.

It's kinda of a PIA to search for each extension then write down the summary results in the footer, only to search for another extension and do the same thing.

Hope this can be done.

Posted

Your best bet is to use a subsummary part. It will allow you to organize the information by your extension field (or any field). The great thing about a subsummary report is it will allow you to perform a find and produce a report based on the found set. While you could use a self-join relationship using the extension field as the key on both sides and the Count function to total the number of calls, it won't obey your current found set. And, it could slow down as you get more records.

This topic is 6686 days old. Please don't post here. Open a new topic instead.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.