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yaqui

Mac crash now FM7 won't open

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Hey guys,

You helped me out a few years ago and...

Things have been running smootly for two years, but my G4, 10.4.10. crashed and burned. I had it repaired, but now when I try to open my FM billing files, it won't open. I get a message that says, "this action cannot be performed because this file is not modifiable."

I don't use the application but once a week, but I love the way it is layed out.

Am I doing something wrong, or is there a simple fix? I am a FM novice, so I apologize in advance.

paul

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Guess I should be more specific, FM does open, but I can't add or modify it in any way shape or form.

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Hi yaqui,

Was this file on the computer when it crashed and burned?

Was the file open when the HD crashed occurred?

it sounds like you don't have the correct password to edit the file. Is this a file you purchased, and received a password for?

If not, Have you tried Admin as a password, and/or User ID when opening the file?

If not, try holding down the Option Key, and then double click on the file Icon.

It is possible that the file has some corruption, do you have a backup of this file?

HTH

Lee

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Yes this file was on the computer when it crashed and burned.

No the file was not open when it crashed.

The password I have, does not seem to work. I think this is what the problem is, Lee thanks for your help and input.

I don't think the file is corrupted, I do have a back up, but I am afraid of loosing my templates.

I will try to figure out the password issues. It may be a keychain problem.

paul

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Hi Paul,

It is good that you have a backup of the file.

Does it open normally using your keychain?

It may be a keychain problem.

Did you change your Keychain info?

Have you tried to open the Problematic file using the Option Key, and entering your PW that way?

HTH

Lee

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Thanks again Lee,

Yes I have tried the option click to open.

The weird part is that there is a second user account on my Mac and I thought I would see if I can open the FM template there. It asked for the keychain, I punched it in, and, sure enough, it works like it should. I never have used that second user account. I think the Tech guys that fixed my Mac last week set it up.

I still would like to get FM running in MY account.

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Hi Paul,

GREAT News!

Don't you just need to change the Accounts in Preferences for this?

Lee

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I will give it a try.

It works in user B and I want it to work in user A.

Do I just switch these in the prefs of FM?

Do I need to restart after I make changes?

Thanks again Lee. You have tossed me a lifeline.

Edited by Guest

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You have probably figured it out, but I think you just move them in the Accounts Box, there maybe be a box you need to check, any you will need both passwords.

I think you will have to restart for it to take effect, in fact, if I remember correctly, it prompts you.

Glad you got it working.

Lee

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I got it taken care of, thanks to Lee.

I appreciate it. If your ever in Dallas, I owe you a beer.

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