Printing closes FMPro9

[mleiser]

I have a starnge issue with one workstation running fmp9. It's directly connected to a lexmark 640 b/w printer. Almost everytime we do a print, it prints but also shuts down the fm application?? ANyone ever hear anything like this?

Mike

[bcooney]

Any chance we can see the script? I'm thinking that there must be a Close Window step in there that isn't needed.

[mleiser]

I know it's been a while since I originally sent this, but the problem is inconsistent. Arbitrarily, when printing, the report does print and then the application bombs. This is without a script, just going to the print command. I switched the locally connected printer to being a networked printer and it still happens. Anyone hear about a similar fluke?

Mike

[bdam]

We haven't been able to run FM9 in our Citrix environment for this very reason. They someohow managed to make printing even worse in the new version.

Your best bet is to call up FM support and start a support case.

[dwlawhorn]

I've had the same problem. I just installed FMpro9 on three identical new imacs. The application works perfectly on two of them. On this machine the FMpro9 app closes when the print button is clicked. The items print. But the app closes. I reloaded the application on this machine. Any clues as to why this happens or what can be done?

David

[bdam]

In my experience, there's nothing you can do. If you're 'lucky' enough to have it happen every time then start a $45 flat fee service call with FM. If it's a bug in their code you won't be charged.

[mleiser]

At least I can stop looking for a psychiatrist. I thought it was only by us. It still happens and it's still arbitrary. If anyone figures this one out, please let us all know.

Mike