"cannot draw image file...

[alf2020]

I own a third party software program that is built on FM Pro 6.0 V4. FM Server 5.5 is installed on my server. FMP is installed on 11 computers in my office. When I import photographs into the program I can view them on 3 of the computers, but the other 8 say "cannot draw image file XXX.jpg" where XXX is the name of the file. I have done the following:

1) discussed this with the techs at the company which sold me the program

2) discussed this with my very capable IT guy

3) called FM support

No one seems to know why three computers can draw the files, but 8 cannot.

1) The techs swear it is not their program's fault

2) the IT guy swears all 11 computers are set up the same with identical permissions

3) FM support doesn't support 6.0 any more. But, the nice man on the other end of the phone said he thought it could be a networking issue.

Does anyone know of any settings I need to check so that these other 8 computers can see these files. Very important since this is a medical office.

Thanks in advance for any help.

[IdealData]

Maybe you could post a screen shot of the message.

[alf2020]

Here is a screen shot of the error. Hope that helps find the problem.

error.pdf

[alf2020]

I have new data. It seems the problem is that the 8 computers that cannot display the photos cannot read any file that has periods (.) in the name of the file. (We always name our photos with the date they are taken and the patient's name. e.g. "2008.10.10 Smith, Jane") If I take out the periods and put in spaces the photos render correctly, the only problem is we have THOUSANDS of these files and it really is not feasible to go back and rename them all. Our theory is that there is a registry file that FM looks at when rendering these photos and it is not letting them get past the period at the end of the year. Does this sound like a good hypothesis and if so, what is the registry value responsible for this? :

[Vaughan]

It might be a file mapping issue... I assume the images are stored as references in the container field, and really live on a shared network volume somewhere.

Is this volume mapped *exactly* the same way on each computer?