FMSA10 License conflict

[Tyra]

Ok background, I had a FMSA10 on a Mac OS10 Server go down due to various reasons. Installed FMS on a temp backup server with the databases while the original server was being repaired, and had no problems. Ordered a new Mac server and installed FMS on it and immediately received a license conflict message and an abrupt shutdown of the databases on both systems. I'm not going to go into how wrong that system is. But, since I have now decided that we are going to have two FMS systems running in the future anyways as a backup, Ordered a new FMS license upgraded the new system, fired up the FMS and databases and no issues while it sat there peacfully for about 5 hours. Except for about an hour into opening and testing the databases on the new system, I get a call from the users that the databases shutdown. Logged on to the temp server, and sure enough there was sitting the license conflict message again. Checked both system and verified that they had separate licenses. Any ideas on what may have caused this or how to ensure that it doesn't happen again. Cant risk corrupting the databases due to this issue. Only thing that might have coincided was that one of the users may have seen the second server and tried to logon to one of the same databases as he was on with the other server. Or, could it be an issue with a the FMS seeing the same client license on two different servers? Both systems are currently on the same subnet. Also just to clarify only got the license conflict message on the temp machine and not both system as before.

Edited February 26, 2009 by Guest

[Steven H. Blackwell]

Did you uninstall FileMaker Server on the temporary machine before installing the new version?

Steven

[Tyra]

Nope, can not uninstall it on the temp until I can verify that everything is running ok on new system. All that was done, was disconnect new system from network, run FMS and run Upgrade license dialog, reboot, and reconnect to network. Currently there are only two FMS systems running on the network, The temp one with the old license and the New system with the new license. Don't understand why either one should have to be uninstalled to get both license's to work.

[Steven H. Blackwell]

Frequently if you install a copy of Server on a machine you must uninstall any previously installed one completely.

Steven

[Tyra]

Even if installing Server on a separate machine? Are you saying that once you get the license conflict, the only way to insure no issues is to do an uninstall/re-install on one or both systems?

Btw, thank you for your help.

[Steven H. Blackwell]

Even if installing Server on a separate machine?

Yes. The conflict can occur on the network. Be sure to close the files, stop the service/daemon completely, check at the OS level to be sure all components are stopped, and then run the remove programs routine.

Steven