Server not accessible outside of network

[Daniel Shanahan]

I have a client with FM Server on a Windows machine - I don't know the operating system. They are able to access the Admin Console while within the network but I am unable to access it from outside of the network (I'm working remotely). This URL - http://clientIP:16000 - simple returns "Failed to open page".

More information, according to the client:

1. FM Server is installed on one machine.

2. Ports 16000 and 16001 are open.

3. Client has my IP address to allow me to get through the firewall.

4. I am able access the db file remotely.

5. I am able to access the db file via IWP.

6. The IWP IP - http://www.clientIP/fmi/iwp/res/iwp_home.html - is the same IP listed above (clientIP:16000).

Can anyone think of a reason why I am unable to load the page?

Thanks.

[Wim Decorte]

The traffic for port 16000 is probably not forwarded in the NAT / port forwarding section of their router's setup.

[Daniel Shanahan]

Thanks, Wim. I will relay this message onto the client and see if that works.

[VolkerKrambrich]

...another reason could be that access via server admin console was restricted to certain IP addresses or the local network. See server "configuration:general:admin console" in the server settings in admin console (for those who have access).

Regards Volker