right-click stored file, file extension missing

[MRMinSF]

When I right-click the contents of a SuperContainer to save the contents to my HD, the save-as dialog box shows the file name but no extension.

I can see the file extension when I look at the original document that SC points to.

I have uploaded new files with various extensions to test this and it is consistent. JPG's PDF's, even ZIP files created by dropping multiple items onto the SC zone of my layout.

Am clueless why this has started to happen. Advice?

Thanks a ton-

Michael

San Francisco

NOTE: SC version 2-792; all OS X 10.6.x updates. Haven't tried this on the windows side yet.

ALSO: using scripts to pull the SC file into a container field also fails... I am presuming because of some related problem.

This seems to be new in the last week or so.

[Smef]

I had someone else report this issue recently, and I'm looking into why this is happening. A fix for this is to click on your desktop, and then Finder -> Preferences -> Advanced in the menu bar and check "Show all filename extensions."

[MRMinSF]

I had someone else report this issue recently, and I'm looking into why this is happening. A fix for this is to click on your desktop, and then Finder -> Preferences -> Advanced in the menu bar and check "Show all filename extensions."

And without warning, today the problem is not showing up consistently. Machines restarted overnight... but I forced restarts yesterday too during troubleshooting, so that seems unlikely the 'fix.'

Madness. Happy it's working right now, but worried the problem will recur without warning.

Let me know if you want add'l info to investigate.

M

I had someone else report this issue recently, and I'm looking into why this is happening. A fix for this is to click on your desktop, and then Finder -> Preferences -> Advanced in the menu bar and check "Show all filename extensions."

BTW, showing file extensions in finder doesn't solve the issue - when the file was being saved out of SC, there was no extension, visible or otherwise. The extension on the source file was failing to display in the SC SAVE-AS dialog box.

[MRMinSF]

I had someone else report this issue recently, and I'm looking into why this is happening. A fix for this is to click on your desktop, and then Finder -> Preferences -> Advanced in the menu bar and check "Show all filename extensions."

UPDATE... after an hour of goodness, the problem is back. No file extension when trying to save a referenced SC file. The extension is also missing when using Companion plugin functions to pull the file and save it into a container, etc.

[Smef]

The fix i told you to show the extensions in the finder fixes the missing extensions in the save-as dialog box. I know it's a weird fix, but trust me on that one.

I haven't heard of the problem with extensions not being downloaded with the plugin. Can you post your script on here?

[MRMinSF]

The fix i told you to show the extensions in the finder fixes the missing extensions in the save-as dialog box. I know it's a weird fix, but trust me on that one.

I haven't heard of the problem with extensions not being downloaded with the plugin. Can you post your script on here?

Acknowledged on the "show extension" fix... that does appear to function as a workaround.

Will give my scripts a 2nd round of testing to see if that corrects the plugin problem that simultaneously came up. If not I'll post them here.

Thanks-

[cos]

This started happing for us some months ago. Just started happening. Don't know why. We upload eps files to SC and they don't work without the extension in OSX. Have to manually type it back in so will try the temp fix for now. Hope this is resolved soon.

[amallison]

Some of my staff are now also having this problem with .eps files on the Mac.

The 'show extension' is a work around.

It would be good if this could be fixed without doing this.

[Smef]

This is corrected in Snow Leopard (10.6) and Lion (10.7) with SuperContainer 2.8, but unfortunately this is not something that we can fix in Leopard (10.5).