Trying to make sure to put my questions in the right section. Sorry if I guessed wrong.

I fixed one problem by changing a layout to be based on a 'Jobs' table, to have it display correctly. Now, each line in that table (representing a unique record) has a button that I'd like to use to go to a detailed layout of the individual record from the 'Customer' table.

So, I guess I need to get the customer_ID value from the line item of the job displayed and when I switch over to the detailed Customer view use that value to see that specific customer.

If both layouts are associated with the same table, the button seems to work seamlessly, with the script doing not much more than "goto Layout (detail)"

But, since each layout is associated with a different table, it doesn't seem to want to automatically give me that exact Customer.

I'm sure there is a simple solution. Can someone explain what I am missing?

Use the Go to Related Record[] script step.

You, sir, are a genius. I am going to double your pay rate here. :)