Installing FMP fails on Windows 7 64 bit

[William]

I have a customer that just downloaded the latest FileMaker Pro (not Adv), after purchase, in the standard fashion to his desktop. He is running a relatively new PC box, plenty powerful and has Windows 7 Home Premium 64 bit installed.

When double-clicking on the install icon it goes through it's usual motions but the last few entries of the unpacking I notice that it reads "?" from the FMCID file that it loads on the desktop. It then stops and says it can't install due to missing install files.

He has re-downloaded without success. I know the docs say 64 bit isn't supported but I have searched the forums and find everyone that has used FMP on the 64 bit version say they have had no problems (meaning they installed just fine). I have also downloaded to his machine a FMP bound app and it funs fine so I know Windows will run FMP on his machine.

He has right-clicked on the icon and 'Run As Administrator'; same result.

Has anyone had this problem? Is there something he should / could do to get the installer to work properly?

Thanks all,

William O'Keefe

Frenel Solutions

[William]

OK, everything failed, no way around it. BUT by bypassing the installer and going to the MSI file, it installed fine.