WIN SCRIBE 1.31 plugin installation & <Function Missing> dance

[nbiquity]

Hello good folks,

A client has bought your plugin. We are having a lot of trouble getting the windows .fmx plugin to correctly install on our Windows Server/FMSAdv 11 and Windows 7/FMP 11.0v3 machines. MacOSX worked like a charm. Is there an issue with the SCRIBE WIN plugin file for 1.31?

Here's what we've done:

Copied the WIN/ 360Works_Scribe.fmx file to Windows 7 Filemaker Extensions folder.

Result: after multiple downloads, copies, overwrites and restarts the FMClient fails to load the SCRIBE plugin.

Copied the WIN/ 360Works_Scribe.fmx file to Windows Server Filemaker Extensions folder.

Result: after multiple downloads, copies, overwrites and restarts the FMServer Adv fails to load the SCRIBE plugin.

The scripts that had been successfully referencing the SCRIBE functions form a MacOSX FMPro 11.0v4 are listed as <Function Missing> on the Windows machines as well as the MacOSX FMPro machine when logging into the FMSAdvanced with the plugin "installed" there (but removed from the local MacOSX extenions.)

I believe that my registration script is correct. But since we get <Function Missing> it doesn't really matter.

Pretty mystified at this point.

And am starting to think that your WIN SCRIBE 1.31 FMX file is corrupted.

Thank you so much

Regarding installing it to the Web Publishing service (on a Windows Server)... that DID work fine.

and IWP users can use the plugin there.

Any tips would be helpful..

Thank you very much

[wbasham]

There is no known issue with Scribe 1.31 on Windows 7 machines. If you are sure that the plugins are installed in the correct directory for each use case, another possibility is if there is not a 32-bit version of Java 5 or 6 installed on those machines. In most cases Java does not come preinstalled on Windows 7 machines. It is also likely that if these are 64-bit machines the version of Java installed (if any) is a 64-bit version. Our plugins require a 32-bit version to execute.

Clearly this may not be the case on the Server if the plugin works in IWP. Make sure you have the plugin installed correctly FileMaker Server/Database Server/Extensions directory. Then make sure to restart the database server and enable the plugin in the server admin panel. If it is working with the web publishing engine then it should work with the database server (scheduled scripts) as well.

[nbiquity]

Thank you. Yeah we have them in the correct folders.

Will pursue pure 32 bit installs.

Q1: Should SCRIBE work with MIXED MODE Java 6? Doesn't seem to.

Q2: Do you have an idea if if works with Java 7, which was just released. If so, assuming 32 bit Java 7?

Thank you for the tips.

[wbasham]

Q1: I'm not familiar with Java MIXED MODE but it doesn't appear that it should cause an issue with our plugins. Only having a 64 bit version of Java would cause the <function missing> error.

Q2: There are no known issues with 32 bit Java 7 used with Scribe. However, at least one of our other plugins (FTPeek) does have compatibility issues with Java 7. That being said, the plugin should be recognized by FileMaker.