SMPT email settings work in Citrix not on FM13 client

[mbarrett65]

I'm doing a Send Mail via SMPT set-up in a script going to an Exchange server. It works fine when I'm use Filemaker 13 via a Citrix gateway. However, when I execute it from the Filemaker 13 client, I get "Email(s) couldn't be sent successfully."

 

I've confirmed the server setting with my IT department. I tried removing the value in the "name" field.

 

Any ideas? Thanks.

[ggt667]

Is your Filemaker 13 client's IP allowed to use the SMTP in question?

[mbarrett65]

I believe it would be -- it's the same IP that I'm using from Citrix. My IT department gave me the IP. How would you suggest I verify that?

 

Thank  you for the response.